At Kenzi Trips, we are committed to delivering your order safely and promptly, no matter where you are in the world. Please review our shipping policy for details on how we process and deliver your purchases.
1. Shipping Locations
We offer worldwide shipping. Delivery times and availability may vary based on your country or region.
2. Order Processing Time
Orders are processed within 1–3 business days after confirmation.
You will receive a confirmation via email or phone once your order has been accepted and is ready for dispatch.
3. Delivery Time
Delivery times vary depending on the destination:
Local deliveries: Estimated 3–7 business days
International deliveries: Estimated 7–21 business days
Delays may occur due to customs clearance, weather, or courier service disruptions.
4. Shipping Method and Carriers
We use trusted third-party logistics partners and courier services to ensure safe delivery. Tracking information will be provided when available.
5. Shipping Charges
Shipping charges (if applicable) will be calculated at checkout or informed during the order confirmation process. We aim to keep delivery costs affordable.
6. Cash on Delivery (COD)
Kenzi Trips only accepts Cash on Delivery. Please ensure someone is available at the delivery address to receive and pay for the order.
7. Incorrect or Undeliverable Addresses
Please double-check your shipping details before placing an order. Kenzi Trips is not responsible for delays or failed deliveries caused by:
Incorrect or incomplete addresses
Unavailable recipient
Refusal to accept the parcel
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
Contact us at [email protected] within 3 days of the expected delivery date.
Include your order number and any available tracking or delivery details.
9. Contact Us
For any shipping-related questions or issues, reach out to us at:
Email: [email protected]