At Kenzi Trips, we strive to ensure your satisfaction with every purchase. If you receive a product that is defective, damaged, or incorrect, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item is defective, damaged, or different from what you ordered.
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The return request is made within 3 days of receiving the order.
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The item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Returnable Items
We do not accept returns for:
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Products damaged due to misuse or negligence.
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Items returned without original packaging.
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Products returned after 3 days of delivery.
3. How to Request a Return
To initiate a return:
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Email us at [email protected] with the subject line “Return Request – [Your Order Number]”.
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Include photos of the item(s) and a clear explanation of the issue.
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We will respond with return instructions if the item qualifies.
4. Refunds
Since we operate on a Cash on Delivery basis:
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Refunds are not processed as monetary reimbursements.
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If a return is approved, we may offer:
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A replacement item (at no additional cost), or
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5. Exchange Policy
If you received a wrong or defective item, we can arrange for an exchange of the same item (subject to availability) or an equivalent product of your choice.
6. Return Shipping
In most cases of eligible returns, Kenzi Trips will arrange the return pickup or provide further instructions. Customers may be required to securely pack the item for return.
7. Contact Us
For all return, exchange, or refund-related inquiries, please reach out to:
Email: [email protected]